Measuring Customer Satisfaction

Explore why customer assessment is essential to government success and learn various approaches to measuring customer satisfaction. Learn to identify your customers' needs and use that information to develop specific satisfaction measures for your department or agency. A CPM Quantitative Methods Class

At a glance

What: Measuring Customer Satisfaction

When: W, Mar 25, 8:30am-3:30pm

Where: Pyle Center, 702 Langdon St, Madison, WI

Cost: $135

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Guy VanRensselaer

Register Online
or register by phone at
608-262-2451
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For additional information, contact Sunshine Jansen: 608-262-4354

Brochure PDF
What you will learn in this class


You know the importance of routinely measuring customer satisfaction, but what is the best way to do that in the public sector? Whether your customers are your residents, other governmental agencies, or others within you own agency, this session gives you specific insight into developing and using effective customers measures.