Mediation Techniques for Managing Conflict

This online self-study course explores the nature of conflict and basic mediation techniques. Learn how to more effectively resolve disputes of all types, work-related and personal. You also learn about interest-based negotiations. Instructor is director of the UW Law School Mediation Clinic.

At a glance

What: Mediation Techniques for Managing Conflict

When: Start anytime, complete within 1 year

Where: Online

Cost: $95

Register Online
or register by phone at
608-262-2451
Register anytime

For additional information, contact
Aphra Mednick: 608-265-8041


What you will learn

Through this course you will come to understand:
  • Your own response to conflict
  • The fundamentals of interest-based negotiations
  • The stages of the mediation process
  • Interventions the mediator uses to move parties to resolution
  • Divorce mediation: the court process
  • Divorce mediation: child custody and placement
  • Divorce mediation: financial responsibility and property
  • Working with attorneys and other experts
  • Emotions and power dynamics
  • Domestic violence issues
  • Values and beliefs; cultural competence
  • Ethics and standards
  • Agreement writing
  • Building a practice
  • Professional resources

What this training meets

  • the 25-hour mediation training required by Wisconsin Chapter 767 to be a qualified mediator for divorce and child-custody cases
  • the nationally recognized 40-hour standard
  • 46 Wisconsin Continuing Legal Education Hours including 2 Ethics & Professional Responsibility Hours; 43 GALminor Hours; 43 GALfamily Hours